Terms and Conditions

COMPANY INFORMATION

Welcome to Creative DeZigns’s online store at www.creativedezigns.co.uk.  Please read through our terms and conditions carefully before placing an order. By accessing our website and/or placing an order you agree to be bound by the terms and conditions outlined below.  Please also read our privacy policy regarding any personal information that you choose to provide us with.

The www.creativedezigns.co.uk . website is operated by Creative DeZigns Ltd., trading as Creative DeZigns.

TERMS AND CONDITIONS – WEBSITE

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.  This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law.

Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations.  Accordingly, any products or promotions not permitted under your local law are not offered to you.

By agreeing to these Terms and Conditions you represent that you are at least the age of majority in the United Kingdom, or your Country, and you have given us your consent to allow any of your minor dependents to use this site.  You may not use our products for any illegal or unauthorised purpose nor may you violate any laws including but not limited to copyright laws.  

TERMS AND CONDITIONS – EMAIL CORRESPONDENCE

Any emails sent, their contents and any attachments to it are private and confidential. Any unauthorised disclosure, use or dissemination of the whole or part of the message (without our prior written consent) is prohibited. If you are not the intended recipient, please notify us immediately. Neither we nor the sender accepts any responsibility for viruses and it is your responsibility to scan attachments (if any).

The content of any emails do not necessarily reflect our views or those of our officers and we take no responsibility for the views of the author. Emails sent and received may be read by people other than the intended recipient and may be monitored to ensure efficient operation of our email systems. Incoming and outgoing telephone calls to our offices may be monitored or recorded for training and quality control purposes and for confirming orders and information.

ACCURACY, GUARANTEES & PRICING

We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.
Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.  The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.  Any reliance on the material on this site is at your own risk.

We remind you that we are under a legal duty to supply goods which are in conformity with our contract with you.  We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.  You agree that it is your responsibility to monitor changes to our site.

Creative DeZigns warrants that the products on its website will be of satisfactory quality and fit for their general purpose. We endeavour to make sure that all information on our website is accurate and correct at all times and will try to resolve any errors on the website as soon as reasonably possible. If you believe that an error has affected your purchase, please contact us by calling +44 (0)7803 116403 or email us at info@creativedezigns.co.uk, although we must stress, this does not admit liability on Creative DeZigns Ltd.’s part. 

All goods are subject to availability, which means in certain circumstances we may not be able to fulfil your order. Delivery timings are estimates only, particularly for the standard UK and International shipping services, which are beyond our control. Goods and promotions which are offered on our website may not always be available. It is your responsibility to ensure that your login, password and all other details concerning your account remain confidential at all times.

COPYRIGHT AND TRADEMARK

The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited without permission.

COMPANY REGISTRATION

Creative DeZigns Ltd

The Company’s registered office is:  82 Heathermount Drive, Crowthorne, Berkshire  RG456HN  Registered in England and Wales under company no 05433174 and VAT number 537201862.

This is also the address where online returns should be sent to, and NOT the fulfilment warehouse that is responsible for the despatching of all orders.  We will not receive or be able to process your returned item(s) if you send your goods to this address.

PRICING & PAYMENT

All prices are inclusive of VAT (where applicable) at the applicable current rate chargeable in the UK for the time being.  If shipping within the EU or to territories where VAT is applicable, all prices displayed include VAT at the current rate of 20%.  VAT, whilst chargeable on non-EU purchases, is zero-rated. This means that the price you see includes 0% VAT. Therefore, we cannot provide VAT refunds on non-EU orders or orders shipped to TAX / VAT havens.

All prices are shown in pounds sterling. We currently accept payment by Visa, Mastercard, Delta and Switch and American Express.  These secure payment are provided by Stripe.  Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown in the Delivery & Returns section on this website.

You understand that your content may be transferred unencrypted and involve transmissions over various networks and changes to confirm and adapt to technical requirements of connecting networks or devices.  This does not include credit card information – Credit card information is always encrypted during transfer over networks.

Prices for our products are subject to change without notice.  

MISCELLANEOUS

Orders placed to addresses in territories to which Creative DeZigns Ltd. cannot ship will be cancelled automatically and a full refund issued.  We reserve the right to refuse service to anyone for any reason at any time.

INTERNATIONAL DELIVERIES

If goods are ordered from creativedezigns.co.uk to be shipped outside the UK, all import duties and taxes will be the responsibility of the customer. These costs cannot be predicted as they are levied by local authorities, which are outside Creative DeZigns’s control. 

RETURNING ONLINE GOODS BY POST

The tags must be attached and the item must be in its original unused condition and free from odours.  Returns that are used, damaged or soiled may not be accepted and may be sent back to you. In these circumstances, we may refuse a refund or deduct an amount from the refund for the diminished value of the item.  To return your item to us, simply complete the enclosed returns form indicating the reason for your return. 

The goods remain in your property while in transit; therefore we do recommend that you send your goods via a signed for service.  Make sure you obtain a Post Office Proof of Postage certificate which you should retain until you’ve received your refund. It usually takes between 5-10 working days from the postage date to receive items and process refunds.

RETURNING A FAULTY OR MIS-DESCRIBED ITEM

Because you are a consumer, we are under a legal duty to supply products that conform to this contract.  As a consumer, you have legal concerning items that are faulty or not as described.  These legal rights are not affected by your right of return and refund in these Terms.  Advice about your legal rights is available from your local Citizen’s Advice Bureau or Trading Standards office.  If you are returning an item to us because it is faulty or misdescribed, we will refund the price of the item in full, together with any applicable delivery charges.

INTELLECTUAL PROPERTY & LICENCE

Unless otherwise stated, all Intellectual Property Rights and goodwill in or relating to the contents of our website belong to either Creative DeZigns Ltd. or our suppliers or licensors (including without limitation photographs and graphical images). In particular, the trademarks displayed are registered and nothing contained in these conditions or the website should be construed as granting by implication, estoppel, personal bar, or otherwise, any licence or right to use any of the trademarks without our permission. For these terms and conditions, any use of extracts from this Website other than per this clause for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website. Unless otherwise stated Creative DeZigns and other Creative DeZigns Ltd. owned names and or logos contained in this site are trademarks and or registered trademarks of their respective owners. Copyright in the design, graphics and text contained in this website is held by Creative DeZigns Ltd trading as Creative DeZigns or its licensor. Downloading and printing of those web pages which contain the trademarks or any other content found on Creative DeZigns’s website is permitted within the scope of the licence contained below. You may download to a local hard disk and print extracts from the website solely for personal, non-commercial use and you may also recopy downloaded extracts to others for their personal, non-commercial use provided that no documents or related graphics on this Website are modified in any way; no graphics on this Website are used separately from accompanying text, and any of our copyright and trademark notices and this permission notice appear in all copies. You may not frame or link to the website or any part of it without our express permission. The interpretation, construction, effect and enforceability of this agreement shall be governed by English Law, and you and we agree to submit to the jurisdiction of the English courts for the determination of disputes. Subject to this clause no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. Any rights not expressly granted in these terms are reserved.

SERVICE ACCESS

While we endeavour to ensure that this Website is available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

DATA PROTECTION

By providing your details to Creative DeZigns on our website, you consent to Creative DeZigns Ltd. maintaining, recording, holding and using the information you give to Creative DeZigns Ltd. at the time of ordering to process your orders, to improve our service to you and to inform you of promotions. All data is collected lawfully and maintained in accordance with the Data Protection Act 2018.

PRIVACY

Creative DeZigns Ltd. will not pass your details to any third party without your prior permission, other than where we have to in order to get your goods to you, eg via our delivery and or despatch company. You will find further information in the Privacy Policy section of this Website.

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WE WOULD LOVE TO KEEP IN TOUCH WITH YOU

We will keep you updated by email on forthcoming events and complimentary tickets for these, and you will be the first to see new designs or special offers online exclusive to subscribers.
For further information on how we use your personal information please see our privacy policy.