We aim to despatch all orders within 24 hours of receipt of the order. Despatch is usually via Royal Mail, second class post. Delivery within mainland UK is free of charge for all orders over £20, A nominal charge of £1.95 is chargeable on all orders less than £20.
For urgent deliveries, Next Day Service fully tracked is available at a cost of £7.95. Please place the order before 12 pm Monday to Friday and select this option during checkout. Overnight delivery for a Saturday may not be possible; please check with email@example.com before ordering.
Orders including Carrol Boyes items may take longer as these are despatched from a separate warehouse – before placing the order, please contact Nikki at firstname.lastname@example.org if an order is urgent. Please note that for the month of January 2019 we are unable to despatch any Carrol Boyes orders. Full service will resume 1 February 2019.
For non-mainland UK or international, please email email@example.com for a quote. Any orders placed for non mainland UK will not be despatched until a delivery charge is paid. The customer is responsible for any local customs and VAT duties payable upon entry into their Country.
We want you to be delighted with your purchase but if you are not you can return it within 14 days of receipt as long as it is unused and its original packaging. We can only exchange an item once per order free of charge; additional exchanges will be subject to delivery charges.
In the unlikely event you receive a faulty item, please identify the fault to us within 30 days of purchase. We will refund any postage on a faulty item, standard return postage. If a fault develops outside of the 30 days ; please email firstname.lastname@example.org so we can log the fault and address a way forward. Please take care to read our product care information page.
To return an item please click here to download a Returns Form and send it with the unwanted item to:
Creative DeZigns Ltd
82 Heathermount Drive