Delivery & Returns

DELIVERY

We aim to despatch orders within 24 hours of receiving them, Monday to Friday.  During particularly busy periods, including Christmas and Easter, processing may be slightly longer.

As a small business, we occasionally work away at retail events.  When this affects our usual despatch times, details will be displayed in the banner at the top of our website.  You can also check our  Events Page before placing your order.

UK Delivery

Our standard UK delivery service is Royal Mail Tracked 48.  Parcels usually arrive within two to three working days after despatch, although delivery may take longer during seasonal peaks.

Standard delivery is:

• Free on UK orders over £60
• £3.95 on UK orders over £60

A faster First Class delivery service is available at checkout for £4.65.

Delivery charges for non-mainland UK are calculated at checkout where possible.  If an additional charge is required, we will contact you before despatching your order.

You are welcome to email  info@creativedezigns.co.uk for a delivery quote before placing your order.

International Orders

International delivery charges will be calculated at checkout where possible.

Any customs duties, import taxes, local VAT or handing charges applied when the parcel enters its destination country are the responsibility of the recipient.  These charges are not included in our delivery prices.

 

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ONLINE RETURNS

We hope you love your order.  However, we understand that occasionally an item may not be quite right.

You have 14 days from the day after you receive your parcel to let us know you’d like to return it.  After notifying us, you then have a further 14 days to send the item back.

As a small independent business, we would be very grateful if returns could be sent back as promptly as possible.

How to Return an Item

• Email info@creativedezigns.co.uk, including your order number, to let us know that you wish to make a return.
• Complete the Returns Form enclosed with your order or download a new Returns Form HERE.
• Place the completed form inside your parcel with the item.
• Arrange and pay for the parcel to be returned to:

Returns – Creative DeZigns Ltd
Sicamous
New Road
Eversley
Hampshire  RG27 0PA

Customers are responsible for arranging and paying for the return postage of unwanted or unsuitable items.

We strongly recommend using a tracked or recorded delivery service and retaining your proof of postage.  The parcel remains your responsibility until it reaches us safely.

Please do not send returns without including your order details and completed Returns Form, as this may delay your refund.

Return condition

Returned items must be:

• Items must be unworn and unwashed
• Free from marks, make-up, perfume and other scents
• In their original condition and packaging
• Returned with all garment tags still attached

Items may be tried on for fit, but must not be worn beyond this.  We reserve the right to reduce a refund if an item has been handled beyond what is reasonably necessary to assess its fit and appearance or has been returned in a condition that affects its resale value.

Refunds

Once your return has arrived, we will inspect it and process the refund as promptly as possible.  Refunds will be completed within 14 days of receiving the returned item.

Your refund will be issued to your original payment method.  You will receive an email once it has been processed.

Payments are refunded through Stripe and can take between five and ten working days to appear in your account, depending on your bank or card provider.

If we are working away at an event, inspecting your return may take slightly longer, but all refund should still be processed within the required timeframe.

Online Exchanges

Please email info@creativedezigns.co.uk before returning an item for exchange so we can check availability.

We offer one exchange per online order without charging an additional delivery fee.  Customers are still responsible for arranging and paying for the original item to be returned to us.

Any further exchanges from the same order will be subject to an additional delivery charge so we encourage customers to simply place a new order.

Please allow up to ten working days from date we receive your returned item for an exchange to be processed.

Sale items purchased online cannot be exchanged but may still be returned for a refund in accordance with your statutory cancellation rights.

Purchases Made at Events

As a gesture of goodwill, we are happy to exchange full-price items purchased from us at a retail event within 14 days of purchase, provided they meet the Return Condition criteria set out above and are returned with proof of purchase.

Please email info@creativedezigns.co.uk before returning the item to let us know you would like to make an exchange.

Please also download and complete our Returns Form and include it inside the parcel with the item.

We do not offer refunds for unwanted or unsuitable items purchased at events.

If an event purchase is returned to us by post or an exchange:

• The customer is responsible for the return postage
• An additional delivery charge will apply when we send the replacement item.

Sale items purchased at retail events cannot be returned.

This does not affect your statutory rights.

 

Faulty or Incorrect Items

In the unlikely event that you receive a faulty, damaged or incorrect item, please email info@creativedezigns.co.uk before returning it.

Please include:

• Your order number
• A description of the problem
• If possible, clear photographs showing the fault or damage

Please notify us within 30 days if you believe an item was faulty when it was supplied.  Where an item is confirmed to be faulty, damaged or incorrect, we will arrange an appropriate return or refund the reasonable standard return postage costs.

Please do not pay for an enhanced or express return service unless we have agreed to this beforehand.

If fault develops after the first 30 days, please contact us so that we can assess the item and offer the appropriate remedy in accordance with your statutory rights.

Please also read the product care information on our website or the product tags, as damage caused by normal wear and tear, accidental damage or failure to follow the care instructions is not considered a manufacturing fault.

A Note From Our Small Business

As a small independent business, every returned garment is individually inspected, steamed and carefully repackaged before it can be offered for sale again.  If you’re unsure about sizing or fit, please get in touch before ordering – we’re always happy to help you choose the right size and avoid unnecessary returns.